Service Coordinator

The Role:

Blue Recruitment Personnel is recruiting for a Service Coordinator to join a busy manufacturing operation in the Northampton area.

This is a varied, customer-facing position involving order administration, quotations, stock coordination and close communication with internal departments.

You will help manage customer requirements from the initial enquiry through to fulfilment, ensuring information is recorded accurately and orders progress efficiently.

The role would suit someone organised, commercially aware and confident in managing several priorities at the same time.

Shift Pattern:

• Monday to Thursday, 08:30–16:30
• Friday, 08:30–16:00

Key Responsibilities:

• Respond to customer enquiries by telephone and email in a professional and timely manner.
• Process orders accurately and keep all relevant information up to date.
• Produce quotations using customer specifications, pricing and product availability.
• Confirm quantities, requirements, lead times and delivery arrangements with customers.
• Track orders through to completion and provide progress updates.
• Check stock levels and flag potential availability issues or delays.
• Follow up open quotations, outstanding orders and unresolved enquiries.
• Maintain positive working relationships with existing customers.
• Work closely with sales, purchasing, warehouse and operations teams.
• Investigate and resolve queries relating to products, deliveries and orders.
• Keep accurate records of customer contact, quotations, stock information and order activity.
• Support the smooth day-to-day running of the service and order coordination function.

Requirements:

• Previous experience in customer service, sales administration, order processing, service coordination or a similar role.
• Experience within manufacturing, engineering, distribution or another product-led environment is advantageous.
• Clear and confident telephone and written communication skills.
• Strong administrative ability with excellent attention to detail.
• Good organisation skills and the ability to manage competing deadlines.
• A proactive approach to customer follow-up and outstanding actions.
• Confidence preparing quotations and dealing with commercially sensitive information.
• Familiarity with stock control, inventory systems or product availability processes.
• Good working knowledge of Microsoft Office and business administration systems.
• A professional, approachable and solutions-focused attitude.

Suitable Experience:

This opportunity may suit candidates who have worked as a Customer Service Coordinator, Service Administrator, Sales Administrator, Order Processor, Customer Account Coordinator, Internal Sales Coordinator or Manufacturing Administrator.

What We Offer:

• Salary of £31,000–£34,000 per annum, depending on experience.
• Full-time permanent employment.
• Monday-to-Friday working pattern.
• A varied role within an established manufacturing environment.
• The opportunity to develop experience across customer service, quotations, order management and stock coordination.
• A collaborative position working with customers and multiple internal departments.

Interested?

Apply directly through the website where you found this advert or send your CV to info@bluerecruitmentpersonnel.co.uk.

Polite Notice:

Blue Recruitment Personnel Ltd. is acting as a recruitment agency in relation to this vacancy.

We are committed to equal opportunities and welcome applications from candidates of all backgrounds.

Right to Work:

This role is UK-based only, and we are unable to offer visa sponsorship.

We ask that candidates apply only if they are currently based in the UK and hold the permanent legal right to live and work here.

Job Adverts:

Details in this advert, including job responsibilities, are correct at the time of publication but may be subject to change.

This advert may not be copied, imitated or used, in whole or in part, by third-party websites without prior written consent from Blue Recruitment Personnel Ltd.